Member Services Representative Part Time

Planet Fitness; Cherry Hill Township (NJ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to deliver a superior member experience at the front desk, greeting members and guests.

You will handle check-ins, answer phones, sign up new members, provide tours, update accounts, and help keep the club clean while collaborating with the management team.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency.
• Must be at least 18 years old.
• High school diploma or GED required.
• Must be punctual and reliable.
• Interest in fitness and health.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers.
• Check members into the system.
• Sign up new members and give tours.
• Update member accounts as needed.
• Maintain cleanliness of the club.
• Escalate issues to management as needed.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Problem solving

Diplomacy

Active listening

Communication skills

Interpersonal skills

Teamwork

Education

High school diploma or GED

Job description

Benefits

• Free uniforms
• Training & development
• Employee discounts

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.