Member Services Representative

Planet Fitness - United FP Management, LLC; Harrison (OH); Presencial; USD 17.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Descripción de la vacante

Planet Fitness is seeking a friendly Member Services Representative to create a positive member experience by delivering a superior level of customer service to members, prospective members and guests.

You will greet visitors, answer phones, check members in, sign up new members, and give tours while maintaining a clean, welcoming club environment. This role requires strong communication, reliability, and a passion for fitness, with opportunities to develop in a fast-paced, guest‑facing setting.

Formación

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to listen and solve problems with a positive attitude.
• Reliability, punctuality, and a professional demeanor.

Responsabilidades

• Greet members, prospective members and guests with a positive, friendly attitude.
• Handle front desk activities: answer phones, check members in, sign up new members, and give tours.
• Facilitate updates to member accounts and respond to questions or concerns.
• Maintain the cleanliness and neatness of the club; escalate issues as needed.

Conocimientos

Customer service

Communication

Active listening

Empathy

Problem solving

Punctuality

Teamwork

Educación

High School diploma/GED

Herramientas

Basic computer proficiency

Descripción del empleo

Benefits:

• Flexible schedule

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.