Member Services Representative Full Time

Planet Fitness - NJ/MA One World Fitness; Cherry Hill Township (NJ); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Job summary

Planet Fitness - NJ/MA One World Fitness in Cherry Hill, NJ is seeking a Member Services Representative to create a positive member experience through friendly, professional service at the front desk.

You will greet members and guests, handle check-ins, sign-ups, tours, and respond to questions while keeping the club clean and welcoming.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Punctual and reliable.
• Excellent communication and professional demeanour.
• High school diploma or GED.
• Must be 18 or older.

Responsibilities

• Greet members and guests with exceptional service.
• Handle front desk tasks: answer phones, check-in members, sign-ups, tours.
• Update member accounts as needed.
• Address questions promptly and escalate when needed.
• Keep the club clean and organized.

Skills

Customer service

Computer skills

Active listening

Punctuality

Diplomacy

Passion for fitness

Communication

Education

High school diploma

Job description

Benefits:

• Free uniforms
• Training & development
• Employee discounts

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.