Member Services Representative

Planet Fitness; Wichita (KS); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Wellness resources

Job summary

A leading fitness company seeks a Member Services Representative to enhance the member experience through exceptional customer service. Responsibilities include greeting members, managing front desk activities, and addressing member inquiries. Ideal candidates will have strong communication skills, a customer service background, and a passion for fitness.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Exceptional communication skills required.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities, including member check-ins and tours.
• Respond to member questions and concerns professionally.

Skills

Customer service skills

Basic computer proficiency

Listening skills

Problem solving

Positive attitude

Education

High School diploma/GED equivalent

Job description

Benefits:

• Dental insurance
• Vision insurance
• Wellness resources

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.