Member Service Representative

Planet Fitness Franchising, LLC; Cincinnati (OH); On-site; USD 1,653,000 - 2,204,000; Full time

Benefits offered by this job

Paid time off

Training & development

Employee discounts

Job summary

Planet Fitness Franchising, LLC is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

The role involves greeting visitors, answering phones, checking members in, signing up new members, and giving tours while maintaining a clean, welcoming club atmosphere. A passion for fitness and reliable, professional conduct are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability a must.
• Exceptional customer service skills; positive, professional interactions with members.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions and appropriate language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional customer service.
• Handle front desk activities including answering phones and assisting callers with questions.
• Check members into the system and assist with new member sign-ups.
• Take prospective members on tours.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Computer basics

Fitness enthusiasm

Punctuality

Professional communication

Active listening

Education

High school diploma

Tools

POS system

Job description

Benefits:

• Paid time off
• Training & development
• Employee discounts

he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.