Member Services Representative

Planet Fitness - Eclipse Fitness Group; Town of Florida (NY); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests at the gym.

You will greet guests, handle front desk activities, sign up new members, give tours, update accounts, answer phones, and maintain a clean facility.

The role requires a high school diploma or GED, 18+, punctuality and reliability, and a friendly, proactive attitude.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• High School diploma or GED equivalent.
• Must be 18 years or older.
• Punctuality and reliability essential.
• Positive attitude and professionalism expected.

Responsibilities

• Greet members, prospective members and guests and provide excellent service.
• Handle front desk activities: answer phones, assist callers with questions, check members in.
• Sign up new members and give tours to prospective members.
• Update member accounts as needed.
• Address member questions and concerns; escalate to management when needed.
• Help maintain gym cleanliness and neatness.

Skills

Customer service

Computer proficiency

Communication

Empathy

Problem solving

Education

High School diploma or GED

Job description

Job Summary

Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.