Member Services Representative

Planet Fitness; Town of Florida (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading fitness center in New York is looking for a Member Services Representative who will be responsible for creating a positive member experience. This role involves greeting members, handling front desk activities, and responding to member inquiries. Candidates should have a strong customer service background, be passionate about fitness, and possess effective communication skills. The position requires a high school diploma and applicants must be 18 years or older.

Qualifications

• Customer service background preferred.
• Punctuality and reliability is a must.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests.
• Handle front desk activities like answering calls.
• Check members into the system.
• Facilitate updates to member accounts.
• Respond to member questions and concerns.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Diplomacy in interactions

Ability to problem solve

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.