Member Service Representative

Planet Fitness - Midwest Management Group; Charleston (WV); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Job summary

A leading fitness company is seeking a Member Services Representative in Charleston, West Virginia. The role involves providing exceptional customer service, managing front desk activities, and responding to member inquiries. Candidates should have a passion for fitness, strong customer service skills, and a high school diploma. Benefits include 401(k), dental, and health insurance.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Exceptional customer service skills.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and checking members in.
• Respond to member questions and concerns professionally and timely.

Skills

Customer service skills

Basic computer proficiency

Ability to empathize and problem solve

Positive attitude

Diplomacy in interactions

Education

High School diploma/GED equivalent

Job description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefits:

• 401(k)
• Dental insurance
• Health insurance