Member Services Representative full time

Planet Fitness - Garlan; Reno (NV); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

401(k)

Job summary

Planet Fitness - Garlan is seeking a Member Services Representative in Reno, NV to deliver superior customer service to members, prospective members and guests. You will greet customers, manage front desk tasks, sign up new members and provide tours of the club.

The role emphasizes answering inquiries, updating member information, resolving concerns professionally, and maintaining a clean club environment to enhance the member experience.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact professionally with members.

Responsibilities

• Greet members, prospective members and guests.
• Answer phones and assist callers with questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to questions and concerns in a timely manner and escalate as needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Problem solving

Empathy

Punctuality

Team player

Education

High School diploma/GED

Job description

Benefits:

• Free uniforms
• Health insurance
• 401(k)

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.