Member Services Representative

Planet Fitness - Eclipse Fitness Group; Canton (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Job summary

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests. This role focuses on greeting guests, managing front desk duties, and supporting member account updates.

The ideal candidate is customer-service oriented, reliable, and passionate about fitness. Responsibilities include answering calls, tours, and maintaining a clean club environment, with

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively with members and co-workers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions and appropriate language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests with exceptional customer service.
• Handle front desk activities: answer phones, check-in, sign-up, tours.
• Facilitate needed updates to member accounts.
• Respond to questions and concerns, escalate to manager as needed.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Communication skills

Empathy

Diplomacy

Active listening

Education

High School diploma/GED

Job description

Benefits:

• Health insurance
• Vision insurance
• Dental insurance

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.