Evening Member Services Representative

Planet Fitness Franchising, LLC; Kankakee (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

A leading fitness company in Kankakee is seeking a Member Services Representative to create a positive member experience. You will provide exceptional customer service, handle front desk activities, and assist in maintaining club cleanliness. The ideal candidate will have a passion for fitness, be reliable and punctual, and possess strong listening and customer service skills. A high school diploma and the ability to lift 50 lbs are required. This is an excellent opportunity for those enthusiastic about fitness and health.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills.
• Strong listener with problem-solving ability.
• Demonstrate diplomacy in interactions.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members, and guests.
• Handle all front desk activities including answering phones.
• Check members into the system.
• Sign up new members.
• Give tours to prospective members.
• Facilitate updates to members' accounts.
• Respond to member questions and concerns.
• Assist in maintaining cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Positive attitude

Punctuality and reliability

Excellent listening and communication

Diplomacy and professionalism

Ability to interact with members

Education

High School diploma/GED equivalent

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.