Member Service Representative

Talentify; Harrison (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

Competitive salary

Dental insurance

Flexible schedule

Job summary

Talentify is seeking a friendly Member Services Representative for Planet Fitness in Harrison, OH. You will greet members, assist with sign-ups, tours, and front desk duties while maintaining a welcoming club atmosphere.

Provide responsive support, update member information, and resolve questions promptly. A positive attitude, reliability, and a passion for fitness are essential to succeed in this role.

Qualifications

• Customer service experience preferred.
• Basic computer skills required for check-ins and records.
• Interest in fitness and health is beneficial.
• Positive, upbeat demeanor and reliable attendance.
• Strong communication and problem-solving abilities.
• Professional, respectful interactions with members and staff.
• Ability to listen and respond empathetically.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Assist at front desk: answer phones, check-ins, new member sign-ups, tours.
• Update member accounts and handle routine requests.
• Address questions and concerns promptly, escalating as needed.
• Maintain cleanliness and order of the club.

Skills

Customer service

Computer basics

Fitness passion

Positive attitude

Punctuality

Professional interactions

Active listening

Diplomacy

18+ age

Education

High School diploma/GED

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources
• Competitive salary
• Dental insurance
• Flexible schedule

he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.