Member Services Representative

Talentify; Richland (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

Planet Fitness in Richland, WA seeks a Member Services Representative to deliver outstanding guest experiences and front-desk support. You will greet members, handle sign-ups, tours, and account updates while maintaining a clean, welcoming club environment.

We value Enthusiasm, reliability, and strong communication. The role involves regular guest interaction, problem solving, and teamwork to ensure member satisfaction in a busy fitness club setting.

Qualifications

• Customer service experience preferred.
• Basic computer skills with ability to learn club software.
• Passion for fitness and health.
• Upbeat and positive attitude; reliable and punctual.
• Strong communication and interpersonal skills; able to handle guest questions professionally.
• Diplomacy in all interactions; maintain appropriate behavior and language.
• Excellent listening skills and ability to empathize with members.
• Must be 18 years or older and have a HS diploma/GED.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and assist with new sign-ups.
• Provide tours to prospective members.
• Facilitate updates to member accounts.
• Address questions/concerns and escalate as needed to management.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Empathy and problem solving

Diplomacy

Active listening

Team communication

Education

High School diploma / GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.