Member Services Representative

Planet Fitness; Knoxville (TN); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Opportunity for advancement

Job summary

Planet Fitness at 9341 Kingston Pike in Knoxville is hiring a Member Services Representative to deliver superior customer service to members and guests, greet and assist visitors, and support sign-ups and tours.

The role requires a positive attitude, reliability, and strong communication, with responsibilities at the front desk and in maintaining a welcoming club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact professionally with members and coworkers.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, check-ins, new member sign-up, tours.
• Facilitate updates to member accounts.
• Respond to questions/concerns and elevate when needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Fitness passion

Positive attitude

Punctuality

Excellent communication

Education

High School diploma/GED

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Opportunity for advancement

Job Summary

We are now hiring at the 9341 Kingston Pike location! The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.