Member Services Representative

Talentify; Cedartown (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Planet Fitness in Cedartown, GA is seeking a Member Services Representative to deliver exceptional customer service and create a positive member experience. You will greet members and guests, assist with sign-ups, check-ins, and club tours.

The role involves updating member accounts, handling inquiries, and maintaining a clean, welcoming club environment. The position requires a passion for fitness, a strong customer-service mindset, punctuality, and reliable, professional interactions with

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interacts professionally with members and staff.
• Strong listening, empathy and problem-solving abilities.
• Diplomacy in all interactions and appropriate language usage.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones and assisting callers.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Facilitate needed updates to members' accounts.
• Respond to member questions and concerns and elevate to management as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Punctuality

Communication

Positive attitude

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.