Member Services Representative

Planet Fitness; LaGrange (GA); Sur place; USD 17 000 - 21 000; Plein temps

Résumé du poste

Planet Fitness in LaGrange, GA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests. You will greet customers, handle front desk duties (phone inquiries, check-ins, new member sign-ups, and tours), update accounts, respond to questions, and help keep the club clean and welcoming.

The role requires a high school diploma or GED, 18+ age, and a can-do attitude; punctuality and

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• High School diploma or GED equivalent.
• Must be 18 years of age or older.

Responsabilités

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones, check-ins, new member sign-ups, and tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns and escalate when needed.
• Assist in maintaining the neatness and cleanliness of the club.

Connaissances

Customer service

Basic computer skills

Positive attitude

Punctuality

Reliability

Active listening

Empathy

Diplomacy

Team interaction

Formation

High School diploma / GED

Description du poste

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.