Member Services Rep - Part-Time or Full-Time

Planet Fitness - Eclipse Fitness Group; Knoxville (TN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Membership

Bonus based on performance

Employee discounts

Opportunity for advancement

Health insurance

Vision insurance

401(k)

Dental insurance

Job summary

Planet Fitness - Eclipse Fitness Group is hiring a part-time or full-time Member Services Representative at the 9341 Kingston Pike location. You will create a positive member experience by delivering a superior level of customer service to Planet Fitness members, prospective members and guests.

Responsibilities include greeting members and guests, handling front desk tasks, new member sign-ups, tours and updating member accounts, while solving questions promptly.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service and communication skills.
• Strong listening and problem-solving abilities.
• Must be 18 years of age or older; High School diploma or GED.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities including answering phones, member check-ins, and new member sign-ups.
• Take prospective members on tours.
• Facilitate needed updates to member accounts.
• Respond to questions and concerns, escalating to management as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Computer literacy

Fitness passion

Positive attitude

Punctuality

Customer service excellence

Listening & empathy

Diplomacy & professionalism

Education

High School diploma or GED

Job description

Benefits:

• Membership
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Health insurance
• Vision insurance
• 401(k)
• Dental insurance

Job Summary

We are now hiring for full or part time at the 9341 Kingston Pike location! The Member Services Representativewill be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.