Member Services Representative

Kiawah Partners Career Center; Kiawah Island (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Kiawah Island Club is seeking a polished and professional Member Services Representative to join our team on Kiawah Island. This entry-level role serves as the central hub of information for Members, guests, and fellow team members, delivering the highest standard of private-club service.

You will be the first point of contact, assist with event and dining reservations, coordinate transportation and programs, and support Membership with credentials and orientation.

Responsibilities

• First point of contact for Members, potential new Members, and guests
• Assisting with logistics and reservations for Club events, dining facilities, transportation, kids programming, boat cruises, and more
• Concierge requests and general Club and Island inquiries
• Organizing membership data entry, credentials, and assisting Membership Director with services and orientation of new Members
• Continual research and communication of policies and operations of all Club amenities and services for better staff and member communications

Job description

On Kiawah Island, located just south of Charleston, South Carolina, day breaks across a pristine 10-mile beach, expansive marsh savannahs, ribboning rivers, and some of the most-acclaimed amenities available on the Eastern Seaboard. The Kiawah Island Club delivers a diverse collection of private amenities in distinctive venues. Amid uncommon scenic beauty, Members can savor the Island’s best offerings and create lifelong memories with family and friends.

When you come to Kiawah, you’ll know if it’s right for you the moment you set foot on the Island. It produces a feeling you can’t quite describe but you never want to let go.

We are seeking a polished and professional Member Services Representative to join our team! The Kiawah Island Club Member Services department is the central hub of Club information for Club Members, guests, and fellow team members. Member Services plays a key role in setting the standard of excellence in service at an organization that strives to be the finest private club in the world.

Each Member Services Representative carries out a set of daily responsibilities required of the Member Services role, but also has a set of responsibilities that is unique to them. While this position is entry-level, the role of Member Services has a proven history of opening up opportunities for growth in several areas within the Club including Food & Beverage, Event Management, Marketing & Communications, Sales, Human Resources, Administration Management, etc. The training process is extensive as the role is required to work with and learn all 12+ Club departments that range widely and operate year-round: Membership, recreation (golf, tennis, pools, sporting clays club, boat club), events and youth programming, food and beverage (6+ restaurants), fitness, spa and salon, etc.

Responsibilities

• First point of contact for Members, potential new Members, and guests
• Assisting with logistics and reservations for Club events, all Club dining facilities, on- and off-Island transportation, kids programming, boat cruises, sporting club, and more
• Concierge requests and general Club and general Island inquiries
• Organizing data entry for membership, facilitating Member and guest credentials, assisting Membership Director with services and orientation of new Members
• Continual research and communication of policies and operations of all Club amenities and services (in order to better facilitate Member and staff communications)