Member Services Representative

Midwest Fitness Partners; Newport (KY); On-site; USD 26,000 - 34,000; Full time

Job summary

Midwest Fitness Partners is seeking a Member Services Representative to create a positive experience for Planet Fitness members, prospective members and guests. The role emphasizes welcoming guests, handling front desk duties, and maintaining a clean club environment.

You will greet members, answer phones, sign up new members, and conduct tours while ensuring updates to member accounts and timely responses to questions. A friendly, professional demeanor and reliable attendance are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members in, sign-up new members, and tour prospective members.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns promptly and escalate to management as needed.
• Assist in maintaining the club’s cleanliness and neatness.

Skills

Customer service background

Basic computer proficiency

Fitness and health passion

Upbeat attitude

Punctuality and reliability

Excellent interpersonal skills

Active listening and problem solving

Diplomacy and professionalism

High School diploma/GED

Must be 18+

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities, including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.