Member Services Representative

Midwest Fitness Partners; Hamilton (OH); On-site; USD 16,531 - 22,041; Full time

Job summary

Midwest Fitness Partners is seeking a friendly Member Services Representative to create a positive member experience at our Ohio location. You will greet members and guests, handle front desk tasks and sign-ups, and help keep the club welcoming.

The role emphasizes excellent customer service, clear communication, punctuality, and the ability to troubleshoot member questions. A passion for fitness and reliability are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact in a positive and professional way.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle all front desk activities: answer phones, assist callers.
• Check members into the system; sign-up new members.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to questions and concerns; escalate as needed.
• Maintain cleanliness and organization of the club.

Skills

Customer service

Basic computer

Fitness enthusiasm

Positive attitude

Punctual & reliable

Excellent communication

Active listening

Diplomacy

High school diploma

18+ years old

Education

High School diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities, including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.