Member Services Representative Part Time

Planet Fitness - Eclipse Fitness Group; Town "n" Country (FL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Free uniforms

Job summary

Planet Fitness - Eclipse Fitness Group is looking for a Member Services Representative in Town 'n' Country, Florida. This role involves creating a positive member experience by delivering top-notch customer service to members and guests.

The ideal candidate will have a strong customer service background, be passionate about fitness, and demonstrate exceptional interpersonal skills. Duties include greeting members, handling front desk tasks, and maintaining club cleanliness.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Able to interact positively with members and co‑workers.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities, including phone inquiries and member check-ins.
• Assist with new member sign‑up and conduct tours for prospective members.
• Maintain the cleanliness of the club.
• Respond to member questions and concerns in a timely manner.

Skills

Customer service

Basic computer proficiency

Fitness and health passion

Punctuality and reliability

Problem solving

Listening skills

Education

High School diploma/GED equivalent

Job description

Benefits

• Free uniforms

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.