Member Services Representative Part Time

Planet Fitness Franchising, LLC; Sterling (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

Planet Fitness Franchising, LLC is hiring a Member Services Representative to create a positive member experience through exceptional customer service. Candidates will handle front desk activities, assist members, and maintain the club's cleanliness.

You will need a high school diploma or equivalent, be at least 18 years old, and possess strong customer service skills at all times. A passion for fitness and a positive attitude are critical for success in this role.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle all front desk related activities effectively.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service skills

Basic computer proficiency

Ability to empathize and problem solve

Exceptional communication skills

Positive attitude

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.