Member Services Representative

The Agora Companies; Baltimore (MD); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) plan with employer matching

Generous vacation and holidays

Job summary

Agora Companies is seeking a Member Services Representative in Baltimore to support our brand promise and assist subscribers with account questions and product guidance. Training is in-office for three months, then hybrid work is possible based on performance, with a focus on resolving issues and guiding informed purchasing decisions.

You will work on a phone-based team handling inbound calls, providing product support, and aiming for first-contact resolutions while growing skills in

Qualifications

• 6+ months of customer service experience, preferably in a call-center setting.
• Exceptional interpersonal and verbal communication skills.
• Strong problem-solving abilities and independent thinking.
• Working knowledge of Microsoft Office and Excel.
• Ability to adapt in a fast-paced, high-volume environment.

Responsibilities

• Resolve customer concerns efficiently, ideally on first contact.
• Assist customers with account-related questions, product support, and account navigation.
• Handle inbound sales calls for newsletter products.
• Educate customers on how to avoid future issues and maximize product value.
• Retain valued customers through respectful, solution-oriented communication.
• Track customer feedback and share insights with internal teams.
• Contribute to a customer-centric culture.
• Think critically to troubleshoot and resolve issues, and escalat appropriately.
• Remain flexible and assist with additional duties as needed.

Skills

Customer service

Interpersonal skills

Problem solving

MS Office

Excel

Adaptability

Job description

Who are we?

The Agora Companies service 10+ affiliated publishing groups all around world. These publishing groups are focused on developing information and products that help individuals control their own destiny when it comes to matters of finance, health and lifestyle.

Agora is seeking a Member Services Representative to join its team. This role supports our brand promise of providing investors with the tools and guidance needed to easily establish and manage their accounts.

This is a full-time position that offers more responsibility and growth than a typical customer service role. You will not be cold calling or telemarketing, but there is an inbound sales component to the role with the potential for outbound sales/collections as well.

You’ll work as part of a phone-based customer support team, handling subscriber calls to resolve issues, answer questions, and support informed purchasing decisions. You will gain exposure to publishing, develop communication and sales skills, and have the opportunity to grow within a larger organization.

This role requires an initial in-office training and onboarding period of three months, after which employees may transition to hybrid work based on performance criteria.

Responsibilities

• Resolve customer concerns efficiently, ideally on first contact
• Assist customers with account-related questions, product support, and account navigation
• Handle inbound sales calls for newsletter products
• Educate customers on how to avoid future issues and maximize product value
• Retain valued customers through respectful, solution-oriented communication
• Track customer feedback and share insights with internal teams
• Contribute to a customer-centric culture
• Think critically to troubleshoot and resolve issues, and escalat appropriately
• Remain flexible and assist with additional duties as needed

Qualifications

• 6+ months of customer service experience, preferably in a call-center setting
• Exceptional interpersonal and verbal communication skills
• Strong problem-solving abilities and independent thinking
• Working knowledge of Microsoft Office and Excel
• Ability to adapt in a fast-paced, high-volume environment

Compensation Range – $40,000.00 to $45,000.00 USD

Location(s) & Work Arrangement – Baltimore, MD /Hybrid

What We Offer

• Medical, vision, and dental insurance plans
• 401(k) plan with employer matching
• Generous vacation time and paid holidays
• Casual dress code
• Highly flexible environment