Customer Service & Outreach Representative (Part-Time)

MyVASupport; United States; Hybrid; USD 6,000 - 7,000; Part time

Job summary

MyVASupport is seeking a proactive Customer Service & Outreach Representative to join their healthcare-focused initiative. This independent contractor role requires conducting outreach calls to businesses, gathering leads, and maintaining organized records. Previous customer service experience is essential, along with adaptability in a fast-paced environment. The position is part-time, approximately 20–25 hours weekly, and offers competitive compensation based on hours worked with the potential for long-term growth into a more sales-focused role.

Qualifications

• Previous customer service experience required.
• Some sales or outbound calling experience preferred.
• Strong communication and follow-up skills.

Responsibilities

• Conduct outbound calls to businesses.
• Introduce the healthcare membership program.
• Maintain organized lead and outreach records.

Skills

Customer service experience

Outbound calling experience

Strong communication skills

Organizational skills

Adaptability

Tools

Google Sheets

WhatsApp Business

Job description

We are looking for a proactive and adaptable Customer Service & Outreach Representative to support a growing healthcare-focused initiative.

This role combines customer interaction, outbound calling, lead qualification, and light sales support within a startup-style environment where processes are still being developed.

The ideal candidate should feel comfortable speaking with business owners and potential members, handling customer interactions professionally, and helping shape workflows and outreach strategies as the project grows.

This is an excellent opportunity for someone with customer service experience who is interested in developing sales and outreach skills in a growing healthcare initiative.

This role is best suited for candidates who are comfortable working in a fast-paced, growing environment with evolving schedules and responsibilities.

This is an independent contractor role (service-based agreement, no benefits).

Responsibilities

• Conduct outbound calls to restaurants, bars, and hospitality businesses
• Introduce the healthcare membership program professionally
• Answer basic questions about the service and membership model
• Build rapport with business owners and decision-makers
• Assist in identifying potential member interest
• Help schedule follow-up calls or meetings when applicable

Lead Management & Research

• Research businesses and identify decision-makers
• Gather and verify contact information
• Maintain organized lead and outreach records
• Update spreadsheets and internal tracking systems
• Document customer interactions and call outcomes

Future Growth Responsibilities

As the project evolves, the role may gradually include:

• Appointment setting
• Assistance building outreach and commission processes
• Providing feedback on customer behavior and call effectiveness
• Google Sheets / Excel
• WhatsApp Business

Schedule & Availability

• Part-time position (approximately 20–25 hours weekly)

Estimated schedule:

• Around 3:00 PM / 4:00 PM to 9:00 PM / 10:00 PM EST
• Approximately 4–5 working days per week
• Saturday availability is required
• Candidates must be highly flexible with scheduling, as outreach hours may evolve depending on business needs, response rates, and campaign performance
• The schedule may continue adjusting during the initial phases of the project as the team identifies the most effective calling windows

Requirements

• Previous customer service experience required
• Some sales or outbound calling experience preferred
• Comfortable speaking confidently on the phone
• Strong communication and follow-up skills
• Adaptable and comfortable in startup-like environments
• Organized and detail-oriented
• 550–650 USD/month, depending on the hours per month
• Competitive part-time base compensation
• Opportunity to help shape future commission structures
• Potential for long-term growth into a more sales-focused role