Member Services Representative

AppleOne Employment Services; Aiken (SC); On-site; USD 42,981,000 - 49,594,000; Full time

Benefits offered by this job

Major medical

Dental coverage

Vision coverage

401k

Sick pay

Job summary

AppleOne Employment Services is seeking a Member Services Representative for an on-site, full-time, temp-to-hire role in Aiken, SC. You will be the primary contact for members, handling inquiries about programs, services, and account information, and ensuring accurate documentation and data entry.

The position emphasizes strong communication, confidentiality, and a service-oriented mindset, with a Monday–Friday schedule and a $15.00 per hour pay.

Qualifications

• 3–5 years of relevant experience preferred.
• Customer service, call center, administrative, or office experience preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.

Responsibilities

• Assist members with questions regarding programs, services, account details, applications, and available resources.
• Review forms, applications, and documentation for completeness, accuracy, and required information.
• Enter, update, and maintain member information in company systems with strong attention to detail.
• Process member requests, update records, and follow established policies and procedures.
• Explain service options, requirements, and procedures clearly and professionally.
• Resolve member concerns while maintaining confidentiality and delivering a positive customer experience.

Skills

Strong communication

Attention to detail

Data entry

Multitasking

Professional demeanor

Confidentiality

Customer service experience

Tools

Office software

CRM systems

Data entry platforms

Job description

Job Summary

As a Member Services Representative, you will be the primary point of contact for members and will support inquiries related to programs, services, account information, applications, and documentation. Full-time, onsite temp-to-hire opportunity in Aiken, SC.

Key Responsibilities

• Assist members with questions regarding programs, services, account details, applications, and available resources.
• Review forms, applications, and documentation for completeness, accuracy, and required information.
• Enter, update, and maintain member information in company systems with strong attention to detail.
• Process member requests, update records, and follow established policies and procedures.
• Explain service options, requirements, and procedures clearly and professionally.
• Resolve member concerns while maintaining confidentiality and delivering a positive customer experience.

Compensation

• Pay: $15.00 per hour, final and non-negotiable.
• Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.
• Job type: Temp-to-hire.
• Work location: On site in Aiken, SC.

Required Qualifications and Skills

• 3 to 5 years of relevant experience preferred.
• Previous customer service, call center, administrative, or office experience preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Comfortable using computers, office systems, and data entry platforms.
• Ability to manage multiple tasks in a fast-paced office environment.
• Professional, friendly, dependable, and service-oriented attitude.
• Ability to handle sensitive information with confidentiality and accuracy.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.