Call Center Representative

AppleOne Employment Services; Charleston (SC); On-site; USD 23,000 - 26,000; Full time

Job summary

AppleOne is seeking a Temporary Call Center Representative in Charleston, SC to support voters and poll workers during the busy election season. Responsibilities include handling calls, processing absentee ballot applications, and providing accurate information with confidentiality and professionalism.

The role offers a structured daytime schedule, a contract through November, and opportunities to gain public sector experience while working in a deadline-driven environment.

Qualifications

• 1 to 2 years of customer service experience preferred.
• Strong verbal communication and active listening skills.
• Basic computer skills and accurate data entry ability.
• Ability to remain calm, patient, and professional in a fast-paced environment.
• Able to work the full temporary assignment including extended Election Day schedule.

Responsibilities

• Answer incoming calls from voters, poll workers, and other callers in a professional and courteous manner.
• Provide accurate voter information and guidance using established procedures.
• Process absentee ballot applications and enter information into computer systems.
• Troubleshoot basic voter or poll worker questions and elevate issues as needed.
• Maintain calm, clear, and helpful communication in a fast-paced call center setting.

Skills

Customer service experience

Verbal communication

Active listening

Data entry

Basic computer skills

Calm under pressure

Attendance reliability

Election process knowledge

Job description

Job Summary

We are seeking a Temporary Call Center Representative to support a team in Charleston, SC during the busy election season. This is a great opportunity for a customer-focused professional who enjoys helping people, providing accurate information, and staying organized in a fast-paced call center environment.

In this temporary Call Center Representative role, you will assist voters, poll workers, and other callers with election-related questions, absentee ballot applications, voter information, and basic troubleshooting. You will be part of a mission-driven team that values accuracy, professionalism, confidentiality, and clear communication. This assignment offers meaningful community-focused work, supportive guidance, and valuable public sector experience.

Key Responsibilities

• Answer incoming calls from voters, poll workers, and other callers in a professional and courteous manner.
• Provide accurate voter information and guidance using established procedures.
• Process absentee ballot applications and enter information into computer systems.
• Troubleshoot basic voter or poll worker questions and elevate issues as needed.
• Maintain calm, clear, and helpful communication in a fast-paced call center setting.
• Follow procedures carefully to ensure accuracy, confidentiality, and consistent service.

Compensation and Benefits

• Pay: $17.00 per hour.
• Job Type: Contract/Temporary.
• Location: Charleston, SC.
• Start Dates: September 14 or September 28.
• Assignment End Date: November 6.
• Schedule: Monday through Friday, 8:30 AM to 5:00 PM, with a 1-hour lunch break.
• Election Day Schedule: November 3, 6:00 AM until approximately 9:00 PM.
• Overtime is required on Election Day.

Required Qualifications and Skills

• Answer voter and poll worker calls in a professional call center environment.
• Process absentee ballot applications and enter voter-related information accurately.
• Provide information, troubleshoot basic issues, and elevate complex questions when needed.
• Follow established procedures to support accurate and confidential election services.
• 1 to 2 years of customer service experience preferred.
• Strong verbal communication and active listening skills.
• Basic computer skills and accurate data entry ability.
• Ability to remain calm, patient, and professional in a fast-paced environment.
• Ability to follow instructions, procedures, and confidentiality requirements.
• Dependable attendance and availability for the full temporary assignment.
• Ability to work the required extended Election Day schedule.

Preferred Qualifications

• Previous call center experience.
• Experience handling high-volume phone calls.
• Prior public sector, government, administrative, or elections support experience.
• Familiarity with data entry, customer records, or application processing.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.