Member Services Rep Front Desk

Excelfitness; Aberdeen (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading fitness company as a Member Services Rep at their Aberdeen location. This role involves ensuring club cleanliness, assisting members, and maintaining a safe environment. Ideal candidates are team-oriented with strong communication skills and a high school diploma. Flexible hours available.

Qualifications

• Must be at least 18 years old.
• CPR and AED certifications required before working alone.

Responsibilities

• Monitor and maintain club cleanliness and atmosphere.
• Input and update member information into tablets and point of sale systems.
• Ensure compliance with all legal and insurance requirements.

Skills

Communication

Critical Thinking

Problem Solving

Team-oriented

Organized

Education

High School Diploma

Tools

Microsoft Office

Job description

Join to apply for the Member Services Rep Front Desk role at Excel Fitness.

6 days ago Be among the first 25 applicants

Responsibilities

1. Perform to your best abilities during your assigned work shift.
2. Monitor and maintain club cleanliness and atmosphere.
3. Stay proficient in Planet Fitness mobile app use, content, and updates.
4. Ensure all proper training has been completed to operate safely and efficiently.
5. Conduct regular audits to ensure the club is presentable and up to Excel standards.
6. Perform club walkarounds and complete assigned cleaning or related tasks, including re-inspection.
7. Audit and balance cash drawers daily.
8. Input and update member information into tablets and point of sale systems.
9. Ensure members adhere to policies and guidelines; address infractions.
10. Provide a safe and secure environment for all members.
11. Communicate effectively with members to deliver high-quality service.
12. Stock retail and janitorial items for the next shift.
13. Adhere to company standards and resolve member issues as they arise.
14. Audit club inventory and coordinate with management on inventory orders.
15. Stay current with required certifications and training.
16. Participate in team meetings.
17. Promote and assist with tours for prospects and potential members.
18. Support club promotions, training, and operational strategies alongside management.
19. Ensure compliance with all legal and insurance requirements.
20. Assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities, following procedures.
21. Represent the company at community events and outreach activities.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR and AED certifications required before working alone; training offered within 30 days if uncertified.
• Ability to stand for long periods.
• Excellent communication skills.
• Team-oriented, motivated, and organized.
• Critical thinking and problem-solving skills.
• Proficient in Microsoft Office and computer use.
• Ability to handle sensitive information.
• Familiarity with Planet Fitness mission, values, and culture.

Additional Information

• No supervisory responsibilities.
• Work environment includes a fitness club setting with typical office and custodial equipment; noise level may be loud.
• Physical demands include standing, walking, lifting up to 75 pounds, and specific vision abilities.
• Position may be full-time or part-time, with flexible hours including mornings, evenings, weekends, and overnights.
• No travel expected.
• Equal Opportunity Employer.