Member Services Rep Part M-F 5p to 10p

Planet Fitness; Butler (Butler County); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company dedicated to creating a healthier planet! As a Member Services Representative, you'll provide exceptional customer service and support to members and guests, ensuring a welcoming environment. This role offers the chance to work with a dynamic team and contribute to positive lifestyle changes in the community. With benefits like medical insurance, PTO, and a free membership, this part-time position is perfect for those looking to make a difference while enjoying a supportive workplace. If you're upbeat, reliable, and passionate about fitness, we want to hear from you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Free Black Card Membership

401(k) Retirement Plan

Flexible Spending Accounts

Life Insurance

Qualifications

• Exceptional customer service skills and ability to interact positively.
• Prior customer service experience preferred.
• Must be 18 years or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Maintain cleanliness and orderliness of front desk area.
• Conduct beverage or merchandise purchases using POS system.

Skills

Customer Service

Bilingual (English/Spanish)

CPR/AED Certification

Punctuality

Education

High School diploma or GED

Tools

Point-of-Sale (POS) System

Job description

Position: Member Services Rep - Part Time - Evening

We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience! BILINGUAL English/Spanish are encouraged to apply!

Responsibilities:

1. Customer Service/Front Desk Activities:
   • Greet members and guests, providing exceptional customer service and making everyone feel comfortable and welcome.
   • Answer phones in a friendly manner and assist callers with various questions.
   • Check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
   • Respond to member questions and concerns in a timely and professional manner.
   • Conduct beverage or merchandise purchases using the point-of-sale system.
   • Utilize POS system for new membership cards, address changes, and billing or payment questions.
2. Club Cleanliness and Maintenance:
   • Maintain cleanliness and orderliness of the front desk area and lobby.
   • Perform regular facility cleaning and upkeep, including mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
   • Clean all exercise equipment and tanning beds regularly.
   • Ensure restrooms and wet areas are clean and stocked.
3. Qualifications & Requirements:
   • Applicants for overnight positions must undergo a 7-year criminal background check within the first week of hire; continued employment depends on satisfactory results.
   • Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers.
   • Prior customer service experience preferred.
   • Must be 18 years or older.
   • High School diploma or GED required.
   • Upbeat, positive, and professional attitude.
   • Punctuality and reliability are essential.
   • Obtain and maintain CPR/AED Certification and be physically capable of performing CPR/AED in emergencies.
4. Physical Demands:
   • Walk, stand, and perform physical activities such as stooping, bending, kneeling, crouching, crawling, climbing, reaching, twisting, grasping, and repetitive hand motions.
   • Occasionally lift, carry, push, or pull up to 50 lbs.
   • Maintain the ability to talk continuously in person or on the phone.
   • Maintain the ability to administer CPR in emergencies.
   • Good vision and hearing, with or without correction.

Why join Planet Fitness?

• Contribute to changing people’s lives by helping create a healthier Planet!
• Work with a talented, dynamic team of professionals!

Additional Benefits:

• Medical, Dental, and Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(k) and Roth Retirement Savings Plans
• Flexible Spending Accounts for Healthcare and Dependents
• STD, LTD, Term Life Insurance, and more

Note: We participate in E-Verify for all Utah locations.