Hybrid Financial Solutions Rep I: Member Care

Chartway Federal Credit Union; Virginia Beach, Northern (VA, KY); Hybrid; USD 42,000 - 44,000; Full time

Job summary

Chartway Federal Credit Union in Virginia Beach, VA is seeking a Financial Solutions Representative I to deliver outstanding member service in a fast-paced call center. The role offers a hybrid work option based on performance and tenure.

Responsibilities include assisting members with eligibility, account transactions, online banking, and maintaining strong referral results while upholding credit union standards and security; requires a high school diploma and at least 1 year in retail or

Qualifications

• Education: High school education or equivalent GED.
• Experience: One year retail or customer service, preferably in a call center environment.

Responsibilities

• Take inbound calls for general servicing inquiries across checking, savings, cards and loans.
• Cross-sell products to meet referral goals.
• Update member information and ensure accuracy of records.

Skills

Customer service

Communication skills

Problem solving

Sales/referrals

Call center

Education

High school diploma or GED

Job description

Chartway Federal Credit Union in Virginia Beach, VA is seeking a Financial Solutions Representative I to deliver outstanding member service in a fast-paced call center. The role offers a hybrid work option based on performance and tenure.

Responsibilities include assisting members with eligibility, account transactions, online banking, and maintaining strong referral results while upholding credit union standards and security; requires a high school diploma and at least 1 year in retail or