Member Services Pro - Grow, Help Members, Impact

Pima Federal Credit Union; Gilbert (AZ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Robust benefits package

401(k) with match

Paid time off

Tuition reimbursement

Wellness program

On-site car repair service

Job summary

Pima Federal Credit Union in Gilbert, AZ is hiring a full-time Member Service Representative to provide exceptional member service and promote financial products. The role spans teller functions, account handling, and loan processing within a collaborative team.

The position emphasizes a culture of teamwork and integrity, with growth opportunities and a strong benefits package for full-time staff. Prior credit union experience is valued.

Qualifications

• High school diploma or equivalent.
• One year of current financial institution experience as Teller or Member Service Representative OR two years of current sales, retail, or customer service experience with cash handling responsibilities.
• Intermediate-level proficiency with computers and software applications, including Microsoft Office, Word, and Excel.
• Exceptional customer service skills.
• Ability to offer solutions that meet our members' needs.
• Flexibility to travel to other branches on occasion.

Responsibilities

• Process teller transactions, open/close accounts, and update member information.
• Conduct loan interviews, process loan applications, fund loans, and present disclosures.
• Promote financial products and services to meet members' needs and achieve sales goals.

Skills

Customer service

Cash handling

Computer skills

Communication skills

Spanish (preferred)

Education

High school diploma or equivalence

Tools

Symitar (Episys)

Job description

Pima Federal Credit Union in Gilbert, AZ is hiring a full-time Member Service Representative to provide exceptional member service and promote financial products. The role spans teller functions, account handling, and loan processing within a collaborative team.

The position emphasizes a culture of teamwork and integrity, with growth opportunities and a strong benefits package for full-time staff. Prior credit union experience is valued.