Member Support Specialist (Call Center)

Pimafederal; Tucson (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401(k) with company match

Paid holidays

Tuition Reimbursement

On-site car repair service

Job summary

Pima Federal Credit Union in Tucson, AZ is hiring a full-time Member Support Specialist to handle calls, transfers, and online support, while promoting financial products to members. You will strive to build lasting relationships and deliver exceptional service in a team-oriented culture.

The role focuses on assisting members from start to finish, maintaining up-to-date knowledge of products and services, and supporting member wealth and satisfaction through thoughtful recommendations.

Qualifications

• High school diploma or equivalent.
• One year of financial institution experience as a Teller, Member Service Representative, Call Center Representative, or similar role.
• Call Center Experience preferred.
• Intermediate level proficiency with computers and software applications including Microsoft Office Suite.
• Working knowledge of Symitar (Episys) preferred.
• Bilingual - English/Spanish (preferred).

Responsibilities

• Provide exceptional customer service to our members in a call center environment.
• Process telephone inquiries, transfers, mobile and online support, product and service inquiries and recommendations, and account maintenance.
• Assist with accepting loan applications via telephone and build strong member relationships.

Skills

Customer service

Call center experience

Microsoft Office

Symitar (Episys)

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Symitar (Episys)

Job description

Member Support Specialist

Pima Federal Credit Union of Tucson, AZ is looking to hire a full-time Member Support Specialist. Do you have a strong work ethic, a positive outlook, and share in the credit union philosophy of "people helping people"? Do you have financial industry experience and are interested in starting a career with a stable, growing, and respected financial institution that offers opportunities for professional growth and advancement? Do you love finding the best solutions for your members and want do so in a culture of teamwork and integrity? If so, please read on!

MEMBER SUPPORT SPECIALIST POSITION

Our Member Support Specialists are enthusiastic about providing exceptional customer service to our members. This position has a universal role in our call center, working seamlessly to assist our members' needs from start to finish. Our Member Support Specialists promote financial products and services to improve our members' well-being, they always take the time to establish rapport with members, and listen carefully so that the absolute best financial products and services can be recommended to meet our members' needs. Our Member Support Specialists are the voice of our credit union and the reason our members love banking with us!

This position processes telephone inquiries, transfers, mobile and online support, product and service inquiries and recommendations, account maintenance, and member relationship building. This role may also assist with accepting loan applications via telephone. Member Support Specialists are expected to achieve individual and team goals and keep up-to-date on all credit union products and services. Being passionate about the value that credit unions offer is critical to this role so that you can enthusiastically promote our financial services to members.

QUALIFICATIONS FOR A MEMBER SUPPORT SPECIALIST

• High school diploma or equivalent.
• One year of financial institution experience as a Teller, Member Service Representative, Call Center Representative, or similar role.
• Call Center Experience preferred.
• Intermediate level proficiency with computers and software applications including Microsoft Office Suite.
• Working knowledge of Symitar (Episys) preferred.
• Bilingual - English/Spanish (preferred).

Are you looking to build on your financial industry experience? Would you be comfortable with assisting members in a call center environment? Do you have excellent communication skills? Are you detail-oriented? Are you honest and trustworthy? If so, then you might just be perfect for our Member Support Specialist position!

ABOUT PIMA FEDERAL CREDIT UNION

In 1951, sixteen teachers pooled together $84 in deposits and founded our credit union with the common purpose of helping people. To this day, our common purpose still exists. We're here for our members and we thrive by delivering on our value promise of smart, simple, personal. We have stayed true to our roots as a not-for-profit financial cooperative whose main focus is providing the highest possible value to our membership in the simplest way. We are about relationships and not transactions. We are proud to be an Arizona Daily Star Reader's Choice winner.

As a full-time employee, you are eligible for Pima Federal's robust benefits package including:

• Insurance:
  • Medical, dental, and vision – each benefit has a generous contribution from the credit union
  • 100% company-paid life insurance, short-term disability, long-term disability, and employee assistance program (EAP)
  • Access to other products such as two flexible spending account (FSA) options, critical illness insurance, accident coverage, and buy-up options on life insurance
• Retirement:
  • 401(k) plan with company match
  • 100% company-funded pension plan
• Generous paid time off policies, including 11 paid holidays
• Tuition Reimbursement
• Access to on-demand pay and one-on-one financial planning
• An award-winning wellness program
• Access to an on-site car repair service

In addition, you'll be part of Pima Federal's engaging culture, which includes employee appreciation events, paid volunteer time, and a healthy work-life balance. We are proud to have been recognized as a Top Workplace the past three years!