Member Support Pro: Elevate Care in the Call Center

Pima Federal Credit Union; Tucson (AZ); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

Disability insurance

401(k) with company match

Paid holidays

Tuition Reimbursement

Wellness program

Job summary

Pima Federal Credit Union is hiring a full-time Member Support Specialist in Tucson, AZ. The role focuses on delivering exceptional member service from a call center, promoting financial products, and building member relationships to meet needs.

Ideal candidates have financial industry experience, strong communication, and a team-oriented, integrity-driven approach. A stable, growing employer offers growth opportunities and competitive benefits.

Qualifications

• High school diploma or equivalent.
• One year of financial institution experience as a Teller, Member Service Representative, Call Center Representative, or similar role.
• Call Center Experience preferred.
• Intermediate level proficiency with computers and software applications including Microsoft Office Suite.
• Working knowledge of Symitar (Episys) preferred.
• Bilingual - English/Spanish (preferred).

Responsibilities

• Process telephone inquiries, transfers, mobile and online support, product and service inquiries and recommendations, account maintenance, and member relationship building.
• Assist with accepting loan applications via telephone.
• Achieve individual and team goals and keep up-to-date on all credit union products and services.
• Promote financial products and services to improve members' well-being.

Skills

Call Center Experience

Bilingual English/Spanish

MS Office Proficiency

Symitar (Episys) knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Symitar (Episys)

Job description

Pima Federal Credit Union is hiring a full-time Member Support Specialist in Tucson, AZ. The role focuses on delivering exceptional member service from a call center, promoting financial products, and building member relationships to meet needs.

Ideal candidates have financial industry experience, strong communication, and a team-oriented, integrity-driven approach. A stable, growing employer offers growth opportunities and competitive benefits.