Member Service Specialist – Growth & Financial Solutions

Pima Federal Credit Union; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Company 401(k) with match

Paid holidays

Job summary

Pima Federal Credit Union in Tucson, AZ is seeking a full-time Member Service Representative. The role focuses on delivering exceptional member service, handling teller transactions, account openings, loan applications, and ongoing product knowledge to meet member needs.

Ideal candidates have financial experience, strong communication, and a customer-first mindset. This position emphasizes teamwork, integrity, and opportunities for growth within a respected financial institution.

Qualifications

• High school diploma or equivalent.
• One year of current financial institution experience as Teller or Member Service Representative OR two years of current sales, retail, or customer service experience with cash handling responsibilities.
• Intermediate-level proficiency with computers and software applications, including Microsoft Office, Word, and Excel.
• Exceptional customer service skills.
• Ability to offer solutions that meet our members' needs.
• Flexibility to travel to other branches on occasion.
• Working knowledge of Symitar (Episys) is preferred. Bilingual English/Spanish skills are also preferred.

Responsibilities

• This role processes teller transactions, opens and closes accounts, solves problems, updates member information, conducts loan application interviews, processes loan applications, funds loans, and presents loan disclosures.
• This position steps into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer.
• Member Service Representatives are expected to achieve individual and team sales goals and keep up-to-date on all credit union products and services.

Skills

Customer service

Cash handling

Computer skills

Solutions-focused

Education

High school diploma or equivalent

Tools

Symitar (Episys)

Job description

Pima Federal Credit Union in Tucson, AZ is seeking a full-time Member Service Representative. The role focuses on delivering exceptional member service, handling teller transactions, account openings, loan applications, and ongoing product knowledge to meet member needs.

Ideal candidates have financial experience, strong communication, and a customer-first mindset. This position emphasizes teamwork, integrity, and opportunities for growth within a respected financial institution.