Member Services Pro — Free Black Card & Growth Path

Planet Fitness - Excel Fitness; Pantego (TX); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

MyFlexPay – financial wellness

Free Planet Fitness Black Card

Employee Assistance Program (EAP)

Paid Time Off

Paid Parental Leave

Health Insurance Benefits

Job summary

Planet Fitness - Excel Fitness is hiring at the front desk in Texas. You will ensure a positive member experience through exceptional service, accurate check-ins, and friendly tours for prospective members.

As a team member, you will handle account updates, answer questions, and maintain cleanliness. Strong customer service and reliability are required as we grow across multiple locations.

Qualifications

• Exceptional customer service skills; interact positively with members and coworkers.
• Punctuality and reliability are essential.
• Customer service background preferred.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Facilitate updates to members' accounts.
• Respond to member questions and concerns professionally and escalate as needed.
• Maintain a clean facility and assist with daily duties.

Skills

Customer service

Punctuality

Education

High School diploma/GED

Job description

Planet Fitness - Excel Fitness is hiring at the front desk in Texas. You will ensure a positive member experience through exceptional service, accurate check-ins, and friendly tours for prospective members.

As a team member, you will handle account updates, answer questions, and maintain cleanliness. Strong customer service and reliability are required as we grow across multiple locations.