Member Services Pro - Flexible Schedule & Growth

Planet Fitness; Raleigh (NC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Opportunity for advancement

Wellness resources

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a front desk team member to welcome members, sign new guests, and manage member check-ins at our Raleigh club. You will assist with tours, answer questions, and help keep the facility clean and safe all day.

A positive attitude, reliability, and ability to stand for long periods are essential. The role offers flexible scheduling and opportunities for advancement within a growing franchise.

Qualifications

• High School diploma/GED required.
• Excellent customer service skills and professional communication.
• Willingness to stand and walk during shifts; able to lift up to 50 lbs.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take tours for prospective members and assist with sign-up.
• Update members’ accounts as needed.
• Respond to questions and concerns promptly and professionally.
• Perform detailed cleaning in all areas of the facility.
• Maintain positive, respectful interactions with members and staff.
• Demonstrate reliability, punctuality, and a positive attitude.
• Wear masks as required and follow safety protocols.
• Support a clean, safe, and welcoming club environment.

Skills

Customer service

Communication

Punctuality

Teamwork

Education

High School diploma/GED

Job description

Planet Fitness is seeking a front desk team member to welcome members, sign new guests, and manage member check-ins at our Raleigh club. You will assist with tours, answer questions, and help keep the facility clean and safe all day.

A positive attitude, reliability, and ability to stand for long periods are essential. The role offers flexible scheduling and opportunities for advancement within a growing franchise.