Member Services Concierge | Front Desk & Growth

Planet Fitness; Havelock (NC); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Paid time off

Training & development

Wellness resources

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a friendly front desk team member for its Raleigh-area club franchise. The role centers on welcoming members, checking them in, guiding tours for prospective members, and assisting with new sign-up processes while maintaining a clean, safe facility.

This position emphasizes excellent customer service, reliability, and punctuality. Benefits include paid time off, flexible scheduling, and opportunities for advancement within a growing franchise network.

Qualifications

• Provide an exceptional customer service experience.
• Customer service background preferred.
• Punctuality and reliability is a must.

Responsibilities

• Provide an exceptional customer service experience and check members into the system.
• Take prospective members on tours and assist with new account sign-up processes.
• Facilitate updates to member accounts and respond to questions in a timely, professional manner.
• Maintain detailed cleaning and safety standards across the facility.

Skills

Customer service

Education

High School diploma/GED equivalent

18 years or older

Job description

Planet Fitness is seeking a friendly front desk team member for its Raleigh-area club franchise. The role centers on welcoming members, checking them in, guiding tours for prospective members, and assisting with new sign-up processes while maintaining a clean, safe facility.

This position emphasizes excellent customer service, reliability, and punctuality. Benefits include paid time off, flexible scheduling, and opportunities for advancement within a growing franchise network.