Member Services Pro: Banking & Accounts Advisor

Navy Federal Credit Union; Virginia Beach (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Navy Federal Credit Union in Virginia Beach is seeking a platform banking associate to provide member support across a range of deposit and lending products. You will perform routine deposits, loan payments, and check cashing while learning to navigate multiple systems and maintain compliance with regulations.

The role emphasizes member education and cross-selling opportunities. The position requires strong interpersonal skills, problem-solving ability, and the capacity to work both

Qualifications

• Strong relationship-building skills to build rapport with members and colleagues.
• Analytical mindset with ability to research and solve problems.
• Experience working both independently and in a team setting.
• Ability to stay composed in high-production and changing environments.
• Experience navigating multiple systems and adapting to new technologies.
• Use sound judgment to make informed decisions.
• Willingness to embrace change initiatives in a dynamic environment.
• Excellent verbal and written communication with members.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship building

Research and analytical

Independent and team work

Maintaining composure

System navigation

Judgment and decision making

Change management

Verbal and written communication

Job description

Navy Federal Credit Union in Virginia Beach is seeking a platform banking associate to provide member support across a range of deposit and lending products. You will perform routine deposits, loan payments, and check cashing while learning to navigate multiple systems and maintain compliance with regulations.

The role emphasizes member education and cross-selling opportunities. The position requires strong interpersonal skills, problem-solving ability, and the capacity to work both