Member Service Representative (Full-Time) - Oak Grove

Navy Federal

Oak Grove (KY)

On-site

USD 26,000 - 30,000

Full time

14 days+

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Job summary

Navy Federal Credit Union in Oak Grove, KY is seeking a Member Service Representative on-site to support members with deposits, loans, and everyday banking needs. The role emphasizes relationship-building and cross-selling while maintaining compliance and accuracy in a fast-paced environment.

Responsibilities include counseling on products, processing routine transactions, and collaborating with team members to deliver excellent service.

Qualifications

Ability to build effective relationships with members and colleagues
Strong research, analytical and problem-solving capabilities
Ability to work independently and in a team
Maintain composure in a high-production, changing environment
Navigate multiple systems and adapt to new technologies
Strong written and verbal communication for member engagement
Ability to support change initiatives in a dynamic environment

Responsibilities

Provide basic counseling on available products and services
Assist members with opening and maintaining deposit accounts and loans
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-sell products and strengthen member relationships
Understand and comply with applicable regulations
Support teammates by sharing knowledge and best practices
Ensure cash and negotiable items are handled securely
Process routine transactions (deposits, withdrawals, payments)
Perform other duties as assigned

Skills

Relationship building

Analytical skills

Team & independence

Working under pressure

Tech adaptability

Communication

Adaptability

Education

No Formal Education

Job description

Member Service Representative (Full-Time) - Oak Grove

Oak Grove, KY, United States (On-site)

Job Description

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Responsibilities

Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned

Qualifications

Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution

Hours:

Available Monday - Saturday, hours based on business needs.

Location:

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations:

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013 . This team cannot provide any information on job postings or application status.

Disclaimers:

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review theBenefits page of the Navy Federal Career Site.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Job Info