Member Experience Specialist - Banking

Navy Federal Credit Union; Fredericksburg (VA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Navy Federal Credit Union in Fredericksburg, VA is seeking a member service associate to provide basic counseling on products, assist with deposits and loans, and resolve routine service requests. You will support team members, ensure secure handling of cash, and help members navigate banking options with emphasis on accuracy and compliance.

The role emphasizes delivering personable service across multiple channels, maintaining knowledge of available products, and contributing to a positive

Qualifikationen

• Ability to build rapport and trust with members
• Strong analytical and problem-solving skills
• Experience working independently and in teams
• Maintains composure in a fast-paced environment
• Comfort navigating multiple systems and technologies
• Good judgment and decision-making abilities
• Able to adapt to changing processes and initiatives
• Excellent verbal and written communication with members and colleagues

Aufgaben

• Counsel members on available banking products and services
• Assist with opening and maintaining deposit accounts and loans
• Resolve basic account discrepancies and service requests
• Identify opportunities to cross-sell products and deepen member relationships
• Follow all applicable regulations related to financial products and services
• Support teammates by sharing knowledge and best practices
• Ensure cash and negotiable instruments are handled securely
• Process routine transactions (deposits, withdrawals, loan payments, check cashing)
• Perform other duties as assigned

Kenntnisse

Relationship building

Analytical skills

Teamwork

Stress resilience

Tech proficiency

Decision making

Adaptability

Communication

Jobbeschreibung

Navy Federal Credit Union in Fredericksburg, VA is seeking a member service associate to provide basic counseling on products, assist with deposits and loans, and resolve routine service requests. You will support team members, ensure secure handling of cash, and help members navigate banking options with emphasis on accuracy and compliance.

The role emphasizes delivering personable service across multiple channels, maintaining knowledge of available products, and contributing to a positive