Member Services Specialist - Banking & Accounts

Navy Federal Credit Union; Euless (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Navy Federal Credit Union in Euless, TX is seeking a full-time associate to provide members with a full range of banking products and services. You will help members open and maintain deposit accounts, handle routine transactions, and resolve basic account issues with accuracy and care.

The role emphasizes building relationships, cross-selling opportunities, and adherence to federal regulations while developing confidence and independence in platform banking tasks.

Qualifications

• Experience building relationships through rapport and tact.
• Strong research, analytical and problem-solving skills.
• Ability to work independently and in a team.
• Ability to remain composed in a high-production environment.
• Comfort with navigating multiple systems and evolving technologies.
• Good judgment and decision-making abilities.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Analytical skills

Independent & team work

Adaptability

Systems navigation

Decision making

Communication skills

Job description

Navy Federal Credit Union in Euless, TX is seeking a full-time associate to provide members with a full range of banking products and services. You will help members open and maintain deposit accounts, handle routine transactions, and resolve basic account issues with accuracy and care.

The role emphasizes building relationships, cross-selling opportunities, and adherence to federal regulations while developing confidence and independence in platform banking tasks.