Member Services

YMCA of Greater Dayton; Celina (OH); On-site; USD 15,000 - 18,000; Part time

Job summary

YMCA of Greater Dayton is seeking a Member Services representative in Celina, OH. The role supports the Member Services Desk, handling member transactions, registrations, and inquiries in a welcoming environment.

Evenings and some weekends are required. The position offers a flexible schedule with part-time or full-time options, paid hourly, and a focus on high-quality member service across programs and events.

Qualifications

• Must be 18 years of age.
• High school diploma or GED required.
• One year or more of customer service experience required.

Responsibilities

• Provide excellent member service at the Member Services Desk.
• Process membership sales, changes, cancellations, and registrations.
• Conduct tours of the facility for prospective members and guests.
• Handle monetary transactions with accurate reconciliation.
• Build relationships with members and proactively resolve problems.
• Maintain up-to-date member information per handbook.

Skills

Customer service

Cash handling

Communication skills

Education

High school diploma or GED

Associate degree or relevant experience

Job description

# Member Services - Celina, OH## Breadcrumb1. Member Services2. Member ServicesDescription## Member Services## Celina, OHApply**Member Services**Grand Lake Health/Premier Health North YMCACelina, OH**Part Time or Full-Time Non-Exempt****$11.00-$13.20/Hourly**Aprox 10 hours per week. Evenings and some weekends required.**Position Summary:**Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.At the YMCA, **We are welcoming**: we are open to all. We are a place where you can belong and become. **We are genuine**: we value you and embrace your individuality. **We are hopeful**: we believe in you and your potential to become a catalyst in the world. **We are nurturing** we support you in your journey to develop your full potential. **We are determined**: above all else, we are on a relentless quest to make our community stronger beginning with you.**Essential Functions:*** Provides excellent member service.* Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.* Follows Member Service Desk processes and systems.* Conducts tours of the facility for prospective members and guests.* Displays excellent telephone skills.* Handles monetary transactions and appropriate reconciliation of these transactions.* Builds relationships with members.* Proactively solves problems.* Performs routine copying and filing.* Keeps up-to-date with member information as outlined in the member handbook.* Follows appropriate safety guidelines.* Communicates to direct supervisor any concerns or incidents that may need follow-up.* Communicates any suggestions to improve member services.**Qualifications:*** Must be 18 years of age. High school diploma or GED required.* A 2-year degree or applicable experience is preferred.* One year or more of related customer service experience required.