Member Services Director

Northeastern REMC; Columbia City (IN); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

401k

Dental Insurance

Life Insurance

Medical Insurance

Vision Insurance

Job summary

An established industry player is seeking a Member Services Director to lead its department in enhancing member satisfaction. This role involves fostering a member-centric culture, collaborating across departments, and providing leadership to a dedicated team. The ideal candidate will possess strong leadership and communication skills, with a background in non-profit or membership organizations. This full-time position offers a dynamic work environment with opportunities for remote work and occasional travel. Join this forward-thinking organization to make a significant impact on member engagement and satisfaction.

Qualifications

• Bachelor’s degree or equivalent professional leadership experience required.
• 3-5 years’ experience in a non-profit or membership organization preferred.

Responsibilities

• Supervise Member Services Representatives and manage workloads.
• Conduct performance reviews and promote continuous improvement.

Skills

Leadership

Effective Communication

Interpersonal Skills

Project Management

Strategic Thinking

Education

Bachelor’s Degree

Certification in Customer Service

Tools

NISC Software Suite

Job description

Join to apply for the Member Services Director role at Northeastern REMC

401k, Dental Insurance, Life Insurance, Medical Insurance, Vision

MEMBER SERVICES DIRECTOR

Department: Member Services

Reports to: CEO

FLSA Status: Exempt

POSITION SUMMARY

The Director of Member Services is responsible for leading the organization’s Member Services department to enhance member satisfaction and ensure all departmental goals are met. The Director will foster a member-centric culture, collaborate across departments, and provide leadership to direct reports, representing the Member Services department organizationally.

EDUCATION AND EXPERIENCE

Required: Bachelor’s degree or equivalent professional leadership experience.

Preferred: 3 to 5 years’ experience in a non-profit or membership organization, certification in Customer Service or member engagement, familiarity with The NISC software suite.

KNOWLEDGE

• Understanding of operations, policies, and services of the Member Services team
• Excellent communication and interpersonal skills with emotional intelligence
• Experience motivating and empowering teams in a positive work environment
• Budget management skills

SKILLS

• Leadership to inspire and create an inclusive, collaborative environment
• Effective communication across various channels
• Interpersonal skills for relationship building
• Ability to develop clear communication strategies
• Leadership to foster professional growth and manage teams effectively

ABILITIES

• Project management skills for planning and executing initiatives
• Strategic thinking for aligning Member Services strategies with organizational goals
• Trend identification and proactive program development
• Reporting on performance and activities
• Member advocacy within the organization

JOB RESPONSIBILITIES

Supervise Member Services Representatives; manage workloads, conduct performance reviews, assist in hiring, and promote continuous improvement and high service standards.

WORK ENVIRONMENT

Full-time, primarily office-based with some remote work possible, and occasional travel including overnight stays outside the service area.

This description is not exhaustive; other duties may be assigned as needed. The NREMC reserves the right to revise this description and does not guarantee employment terms.