Member Experience Manager

Nuclear Energy Institute; Washington (District of Columbia); On-site; USD 75,000 - 112,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k)

Job summary

The Nuclear Energy Institute (NEI) is seeking a Manager, Member Relations to deliver responsive, accurate, and professional member support throughout the relationship. You will handle renewals, data stewardship, member engagement, recruitment support, and ambassador program coordination to ensure a high-value member experience across divisions.

In this role you will maintain AMS data accuracy, generate routine reports on retention and growth, and help communicate member benefits effectively.

Qualifications

• Minimum of five years of experience in association membership, member or customer service, relationship management, database administration, marketing support, or a related field.
• Experience providing direct support to customers or members is preferred.

Responsibilities

• Provide primary member service contact, responding to routine questions with timely and courteous assistance.
• Support dues billing, renewals, and routine reports on retention and growth.
• Promote member programs and coordinate cross-divisional communications.
• Assist recruitment of prospective members and onboarding processes.
• Maintain accurate membership data in AMS and related systems, support audits.
• Maintain committee rosters and data; coordinate annual reviews.
• Support Ambassador Program through tracking touchpoints and communications.

Skills

Customer service

Relationship management

Communication

Attention to detail

Time management

Tools

Microsoft Excel

PowerPoint

Re:Members AMS

Job description

The Nuclear Energy Institute (NEI) is seeking a Manager, Member Relations to deliver responsive, accurate, and professional member support throughout the relationship. You will handle renewals, data stewardship, member engagement, recruitment support, and ambassador program coordination to ensure a high-value member experience across divisions.

In this role you will maintain AMS data accuracy, generate routine reports on retention and growth, and help communicate member benefits effectively.