Member Services & Membership Sales Specialist

West Suburban YMCA | Newton, MA; Newton (MA); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Free YMCA membership

Inclusive culture

Supportive environment

Job summary

The West Suburban YMCA in Newton, MA is seeking enthusiastic Member Services Representatives for our Wells Ave location. Part-time roles are available with 12–20 hours per week across weekday and weekend shifts. You will deliver excellent service, promote memberships, and maintain a welcoming lobby environment.

Certifications required within 30 days: CPR/AED and First Aid. Prior customer service experience is a plus.

Qualifications

• CPR/AED and First Aid certifications required within 30 days of hire.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Ability to prioritize in an environment with fluctuating volume; detail oriented and organized.

Responsibilities

• Provides excellent service to members, guests, and program participants in person and on the phone.
• Conducts tours and promotes memberships.
• Builds relationships and helps members connect with the YMCA.
• Resolves membership concerns and informs supervisor of issues.
• Maintains lobby area cleanliness and informational materials.
• Performs routine cleaning and follows YMCA policies.
• May monitor locker rooms and know emergency procedures.
• Attends staff meetings and trainings.
• Maintains professional demeanor in uniform.

Skills

Interpersonal skills

Problem solving

Customer service

Computer basics

Time management

Detail oriented

Job description

The West Suburban YMCA in Newton, MA is seeking enthusiastic Member Services Representatives for our Wells Ave location. Part-time roles are available with 12–20 hours per week across weekday and weekend shifts. You will deliver excellent service, promote memberships, and maintain a welcoming lobby environment.

Certifications required within 30 days: CPR/AED and First Aid. Prior customer service experience is a plus.