Member Services & Loans Expert

Ascend Federal Credit Union; Hendersonville (TN); On-site; USD 25,000 - 33,000; Full time

Job summary

Ascend Federal Credit Union in Hendersonville, TN is seeking a Finance Services Officer to deliver high‑quality member service on-site. You will open accounts, process loans, handle cash and assist members with a range of financial services while promoting credit union products.

The role requires strong interpersonal and communication skills, accuracy in cash handling, and the ability to provide notary services. Training and growth opportunities are offered within a supportive team environment.

Qualifications

• High school diploma or equivalent required; CCUFC designation preferred.
• Associate's degree or specialized financial services training preferred.
• Experience in customer service and financial processing is valued.

Responsibilities

• Develop new business by promoting credit union services to members.
• Open consumer accounts and assist with loans and account servicing.
• Provide accurate, courteous member service and resolve issues.
• Perform teller duties and manage cash handling and transactions.
• Offer notary and signature guarantee services when needed.
• Refer mortgage or other opportunities to the appropriate department.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Cash handling

Notary services

Education

High School Diploma or equivalent

Associate's Degree preferred

CCUFC certification/training

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

IRA Service Center Software

VISA instant issue machine

Job description

Ascend Federal Credit Union in Hendersonville, TN is seeking a Finance Services Officer to deliver high‑quality member service on-site. You will open accounts, process loans, handle cash and assist members with a range of financial services while promoting credit union products.

The role requires strong interpersonal and communication skills, accuracy in cash handling, and the ability to provide notary services. Training and growth opportunities are offered within a supportive team environment.