Member-Focused Financial Services Specialist

Ascend Federal Credit Union; Glenview (TN); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Ascend Federal Credit Union is seeking a Manchester Financial Services Officer to provide high-quality member service, open and manage multiple account types, and perform teller duties. You will promote credit union services, assist with loan processing, and help maintain accurate records.

This role emphasizes customer care and proactive member engagement. The ideal candidate has strong communication, cash handling, and problem-solving abilities, with 1–3 years of customer service experience.

Qualifications

• High School Diploma or equivalent required.
• Associate's Degree or specialized financial services training preferred.
• Obtain CCUFC designation by passing the certification program.

Responsibilities

• Develop new business through promotion of credit union services.
• Open and manage various account types and loans.
• Provide in-branch teller and receptionist duties as needed.
• Deliver courteous, professional member experiences.
• Assist with cross-selling and referrals to meet branch goals.

Skills

Interpersonal skills

Customer service

Clear communication

Cash handling

Education

High School Diploma

Associate's Degree or equivalent training

CCUFC certification

Tools

MS Word

MS Excel

MS Outlook

MS Teams

IRA Service Center Software

Job description

Ascend Federal Credit Union is seeking a Manchester Financial Services Officer to provide high-quality member service, open and manage multiple account types, and perform teller duties. You will promote credit union services, assist with loan processing, and help maintain accurate records.

This role emphasizes customer care and proactive member engagement. The ideal candidate has strong communication, cash handling, and problem-solving abilities, with 1–3 years of customer service experience.