Member Experience & Financial Services Specialist

Ascend Federal Credit Union; Nashville (TN); On-site; USD 25,000 - 41,000; Full time

Job summary

Ascend Federal Credit Union in Nashville is seeking a Bellevue Financial Services Officer to deliver high-quality member experiences on-site. You will promote credit union services, open and service accounts, originate consumer loans, and assist with various member requests while serving as a teller when needed.

Requirements include strong interpersonal and communication skills, cash handling accuracy, and a customer-first approach.

Qualifications

• High School diploma or equivalent required.
• Associate’s degree or specialized financial services training preferred.
• CCUFC certification (FICEP) designation required or must be pursued.

Responsibilities

• Promote credit union services to new and existing members.
• Open and service accounts, loans and other member requests.
• Serve as teller and receptionist as needed.
• Provide financial counseling and refer mortgage leads.
• Maintain accuracy in cash handling and transactions.

Skills

Interpersonal skills

Verbal communication

Cash handling

Organizational skills

Attention to detail

Problem solving

Customer service

Education

High School Diploma or equivalent

Associate’s degree or specialized financial services training

CCUFC certification (FICEP)

Tools

MS Word

MS Excel

Outlook

IRA Service Center Software

Biometric SDB Access

Job description

Ascend Federal Credit Union in Nashville is seeking a Bellevue Financial Services Officer to deliver high-quality member experiences on-site. You will promote credit union services, open and service accounts, originate consumer loans, and assist with various member requests while serving as a teller when needed.

Requirements include strong interpersonal and communication skills, cash handling accuracy, and a customer-first approach.