Branch Member Engagement Specialist

Commonwealth Credit Union; Harrodsburg (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Commonwealth Credit Union in Kentucky seeks Branch Member Engagement Representatives to serve as the primary contact for members via phone, delivering an exceptional experience and meeting department standards.

You will respond to inquiries, promote products, open memberships and accounts, and resolve issues while adhering to security guidelines. The role supports service in Frankfort and branch assignments in surrounding communities.

Qualifications

• Experience in call center or member services preferred.
• Strong communication and problem-solving abilities.
• Ability to promote products and upsell where appropriate.

Responsibilities

• Consistently achieving quality assurance standards for calls and messages.
• Identify opportunities to enhance member experience during interactions.
• Open new memberships, checking accounts, and investments in line with standards.
• Promote credit union products and services to drive sales.
• Collaborate with other departments to resolve member issues.
• Maintain knowledge of offerings to match members with suitable products.

Skills

Customer service

Phone skills

Sales

Communication

Critical thinking

Education

High School diploma or GED

Job description

Commonwealth Credit Union in Kentucky seeks Branch Member Engagement Representatives to serve as the primary contact for members via phone, delivering an exceptional experience and meeting department standards.

You will respond to inquiries, promote products, open memberships and accounts, and resolve issues while adhering to security guidelines. The role supports service in Frankfort and branch assignments in surrounding communities.