Member Services Banker

L&N Federal Credit Union; Kentucky; On-site; USD 19,000 - 25,000; Full time

Job summary

L&N Federal Credit Union in Kentucky is seeking a full-time Branch Service Representative to develop deeper member relationships by offering a range of account and loan options.

Reporting to the Assistant Branch Manager, the role handles new member onboarding, opens accounts, balances a cash drawer, and stays informed on promotions and federal regulations to ensure compliant service. This non-exempt hourly position emphasizes teamwork and prompt member service.

Qualifications

• High school education or GED required.
• Associate’s degree or higher preferred.
• 1 year to 3 years of similar or related experience required.

Responsibilities

• Provide information concerning services to new and existing members related to accounts, consumer loans, auto loans, and mortgage loans.
• Responsible for opening new member service accounts and resolving questions or problems in regards to member service issues while looking for cross-sell opportunities to better service the members.
• Effectively follow all onboarding procedures with all new members.
• Stay informed on all credit union promotions of new products or services.
• Conduct member service interactions consistent with the standards detailed in our Managing Service Excellence program.
• Adhere to Bank Secrecy Act and security procedures of the credit union.
• Provide product knowledge to members and be prepared to compare with the competition.
• Keep abreast of federal regulations and stay in compliance with all laws.
• Cooperate and work together as a team with coworkers, maintain a neat work area, and perform other duties as required by management.
• To practice confidentiality where appropriate in all employee, member and credit union affairs.
• Will be required to be able to operate a cash drawer and balance it.
• Assist Member Service Representative/Teller when possible to offer members prompt service.

Skills

Customer service

Cross-selling

Teamwork

Education

High school diploma or GED

Associate’s degree or higher

Job description

L&N Federal Credit Union in Kentucky is seeking a full-time Branch Service Representative to develop deeper member relationships by offering a range of account and loan options.

Reporting to the Assistant Branch Manager, the role handles new member onboarding, opens accounts, balances a cash drawer, and stays informed on promotions and federal regulations to ensure compliant service. This non-exempt hourly position emphasizes teamwork and prompt member service.