Member Services & Insurance Support Specialist

AAA Auto Club Enterprises; Kyle (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(K) + Pension

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises in Kyle, Texas is seeking an entry-level, service-driven Member Specialist to join our branch network. You will interface with AAA members, provide insurance and membership services, and support agents while learning a broad range of products.

The role offers paid training, opportunities for advancement with skills-based pay increases and monthly bonuses, and a comprehensive benefits package. Typical hours are Monday–Friday during branch hours.

Qualifications

• High school diploma or GED required.
• Experience in insurance, retail sales, banking, or similar customer service/sales environment preferred.
• Advanced customer service skills.
• Ability to work overtime.
• Proficiency with Microsoft Office basics.

Responsibilities

• Receive training on AAA products and services to assist members with confidence.
• Meet individual and team cross-selling goals.
• Provide excellent service to members regarding insurance, membership and billing.
• Support agents and team members with routine and advanced duties.
• Develop insurance leads for office sales agents.
• Be available during branch hours: Mon–Fri 8:30am–5:00pm.
• Assist with passport photos, planning road trips, and cashiering duties.

Skills

Customer service

Sales skills

Communication

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

AAA Auto Club Enterprises in Kyle, Texas is seeking an entry-level, service-driven Member Specialist to join our branch network. You will interface with AAA members, provide insurance and membership services, and support agents while learning a broad range of products.

The role offers paid training, opportunities for advancement with skills-based pay increases and monthly bonuses, and a comprehensive benefits package. Typical hours are Monday–Friday during branch hours.